General Terms and Conditions (AGB)
General Terms and Conditions of WaterRower NOHRD (Schweiz) AG hereinafter referred to as NOHRD.
- Scope of application
These General Terms and Conditions (GTC) apply to purchase contracts between private customers and companies and us, the company WaterRower NOHRD (Schweiz) AG (based at Altstadtgasse 2 in 6210 Sursee), which are concluded via this online store.
These GTC also apply to purchase contracts concluded by other means, e.g. by telephone, fax or letter.
NOHRD reserves the right to amend these GTC at any time. The version of these T&Cs valid at the time of the order is authoritative and cannot be unilaterally amended for this order. Deviating terms and conditions of the customer are only valid with the written consent of NOHRD.
The products and services offered in our online store are aimed exclusively at customers whose place of residence or registered office is in Switzerland and Liechtenstein. Deliveries are made exclusively to addresses in Switzerland and Liechtenstein.
- Offer and conclusion of contract
The presentation of the products on our online store is not a legally binding application, but only represents a non-binding online catalog. The offers on our online store are subject to change. The order is only contractually binding for NOHRD after written confirmation to the customer.
- Prices
Prices are quoted in Swiss francs, including value added tax (VAT). Unless otherwise agreed, shipping costs will be charged separately. NOHRD reserves the right to change prices at any time. The prices published on our online store on the order date apply to customers.
- Terms of delivery
Deadlines and delivery periods are non-binding unless expressly agreed otherwise in writing. Delivery normally takes place within 2 - 3 days and at the customer's risk. From 30 kg we deliver with general cargo by forwarding agent (delivery: free kerbside).
If a longer delivery period is necessary, the customer will be informed within 5 days. From a delivery delay of 14 calendar days since the provisional delivery date, the customer can cancel the order for the product in question and any payments already made will be refunded. Further claims arising from the delay in delivery are excluded.
- Payment
The means of payment specified in our online store apply. NOHRD may exclude individual means of payment in general or for individual customers without further justification.
When purchasing on account, the customer is obliged to pay the invoice amount within 30 calendar days of receipt of the invoice without discount. For higher amounts, the payment period can be reduced to 10 days. If the client defaults on payment, NOHRD reserves the right to charge a reminder fee of CHF 50.00. All expenses incurred in connection with the collection of overdue receivables shall be borne by the client. In the event of unsuccessful reminders, the invoice amounts may be assigned to a company entrusted with debt collection. The company entrusted with the collection will claim the outstanding amounts in its own name and for its own account and may charge additional processing fees.
When purchasing with debit and credit cards, the charge is made at the time of ordering.
If acceptance is refused by the customer without justification, a flat-rate charge of CHF 50.00 may be levied. Irrespective of this, the customer must fulfill his obligations under the contract, in particular the payment obligation.
- Retention of title
Ordered products remain the property of NOHRD until full payment has been received.
- Warranty and liability
NOHRD guarantees for a period of 24 months from the date of purchase for private and non-commercial use that the goods have the warranted characteristics, have no defects that impair their value or suitability for the intended use and comply with the prescribed performance and specifications.
The customer must inspect the delivered goods as soon as possible and report any defects within 14 calendar days. The responsible customer service can be found under the contact details.
If there is a defect in the purchased item recognized by us, we are entitled, at our own discretion, to remedy the defect at the registered office (bring-in), direct processing by the manufacturer or replacement (partial) delivery. The delivery/return of items for the rectification of defects is the responsibility of the buyer. Insignificant deviations from warranted characteristics of the goods do not trigger any warranty rights. Liability for normal wear and tear is excluded.
No liability is accepted for consequential damage resulting from the use of the products. Further claims by the customer are excluded, irrespective of the legal grounds.
- Right of withdrawal
The customer has the right to revoke the contractual declaration within 14 calendar days of receipt of the goods. The revocation must be sent in writing by e-mail to info@nohrd.ch. No justification is required.
The customer must return the goods in perfect condition and with the original packaging by post or forwarding agent. The costs for the return shipment shall be borne by the customer.
After receipt of the goods, the full purchase price (excluding our shipping costs and, in the case of payment by credit card, excluding the credit card fees incurred) will be refunded to the customer immediately. We reserve the right to deduct the refundable purchase price for possible damage or excessive wear and tear of the goods.
- Data protection
NOHRD would like to point out that the data collected during the conclusion of the contract will be processed in accordance with the Federal Act on Data Protection (FADP) in order to fulfill the obligation arising from the purchase contract. By agreeing to these GTCs, the customer agrees to the data protection declaration.
- Application of law and place of jurisdiction
Sursee is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law.
Version 30.06.2025